Reference

Your Rights and Our Responsibilities on daunemas

This page covers how daunemas handles your account, your data, and your transactions — including deposits and withdrawals made through DANA, OVO, and GoPay. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsData HandlingDANA, OVO, GoPay TransactionsEligible Regions OnlyContact & Requests
Explore the Lobby Read FAQ
daunemas Your Rights and Our Responsibilities on daunemas
KEAMANAN AKUN ANDA

How daunemas Protects Your Account Data

We apply account-level security across every session — whether you are opening the lobby on a mid-range Android in Bandung or switching from the browser to a saved session later that evening. Here is what we do on our side to keep your information handled correctly.

Data Storage

Your account data — including linked DANA, OVO, and GoPay wallet IDs — is stored on secured servers. We retain only what is needed to operate your account and process transactions.

Cookie Use

We use session cookies to keep you logged in and to remember your lobby preferences across return visits. You can clear cookies from your browser settings at any time without losing your account.

Retention Policy

Transaction records, including GoPay and DANA deposit logs, are retained for the period required under standard financial recordkeeping practice. After that period, records are deleted from active systems.

Request a Change

To update your registered wallet, correct account details, or request removal of personal data, contact us via live chat or email. We will confirm the change within one business day.

BANTUAN KEBIJAKAN

How to Reach Us About Legal Matters

Live Chat Open the chat icon from any page inside the lobby. Our support team handles account and policy questions around the clock, including wallet verification and data requests.
Email Support For formal written requests — such as data deletion, account closure, or dispute records — send your query to our support email. We acknowledge requests within one business day.
Account Help Centre Log into your account and head to the Help section. You can submit a ticket about terms-related questions, wallet linking issues with OVO or GoPay, and account security concerns.

Legal Questions We Hear Most Often

These are the questions we get most from account holders about our terms, their data, and how we handle wallet transactions. If your question is not here, reach us through live chat inside your account.

Yes. When you link DANA or OVO for deposits, we record the wallet ID to your account. This is used only to match withdrawals to the correct verified holder and is not shared externally.

Access depends on local law where you are located. We do not confirm legal status for specific provinces or cities. Check your local regulations before creating or using an account.

Send a written request through our support email or raise a ticket in the Help section after logging in. We acknowledge data deletion requests within one business day and process them promptly.

GoPay, DANA, and OVO transaction logs are retained for the standard financial recordkeeping period even after account closure. After that period, they are removed from active systems.

No. The same terms apply whether you access the platform through a mobile browser or a saved session on Android. Your wallet links and account data remain consistent across both access paths.

We post updates to this page before they take effect. If you return to your account after a period away, check this page. Continued use of the lobby means you accept the current version of our terms.

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