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How daunemas Handles Your Personal Data

This page explains exactly what data daunemas collects when you open an account, make a deposit via DANA, OVO, or GoPay, and move through the platform — and what we do with it.

Account data protectedDANA, OVO, GoPay wallet info handled securelyNo data sold to third partiesCookie controls in your account settingsAvailable where local law permits

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to request a correction, or need to ask about how your DANA, OVO, or GoPay transaction records are stored, our support team handles these requests directly. We aim to respond to all privacy-related questions as quickly as we can — the same team that handles account and wallet queries also manages data requests, so you reach a real person, not an automated queue.

Team online

Live Chat

Open the chat window from any page on daunemas — our support team is available around the clock for account, wallet, and data privacy questions.

Email Support

Send your data request or privacy question to our support email. Include your registered account name so we can locate your records quickly.

Account Help Centre

Log into your account and open the Help section to submit a formal data access or correction request — tracked and responded to by our team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at daunemas is built around four practical commitments — how we store your information, how long we keep it, how cookies work on the platform, and how you can act on your rights. These apply across all your account activity, including deposits via DANA, OVO, and GoPay, and your session history on mobile and desktop.

Account Security

Your account data is stored with encryption in place. Login sessions use OTP verification tied to your registered contact, so access stays with you and no one else.

Cookie Controls

We use cookies to remember your session, keep your wallet preferences active, and load your last game section faster. You can adjust cookie settings from your account preferences at any time.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, as required by applicable regulations. You can request a full data summary at any time.

Your Rights

You can request to view, correct, or raise questions about the data we hold on your account. Contact our support team via live chat or email and we will handle your request directly.

What We Collect and Why We Collect It

daunemas Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with daunemas, we collect the details you submit — your name, contact information, and the e-wallet details you use for deposits and withdrawals, whether that is DANA, OVO, or GoPay. This data is used to verify your account, process transactions, and

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keep your wallet activity accurate. We also collect device and session data automatically — things like your browser type, screen resolution, and how you navigate between game sections. This helps us keep the platform loading cleanly on mid-range Android devices across Indonesia, from Surabaya to Bandung
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and beyond. We do not collect more than we need, and we do not share your personal data with advertisers. Where we work with third-party service providers — for example, payment processors that handle DANA or OVO transfers — those providers are bound by data agreements
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that restrict how they use your information. All data handling is subject to applicable local law and available only in eligible regions. If you want to know what specific data we hold on your account, you can reach our support team directly and we will respond
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with a clear account summary.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Privacy

These are the questions we hear most often about data privacy on daunemas — covering what we collect, how we use it, and what you can do with your own information. If your question is not here, our support team can help directly via live chat.

We do not sell your data. We share it only with payment processors like those handling DANA, OVO, and GoPay transfers, and only under strict data agreements. No advertising platforms receive your personal details.

Your e-wallet transaction records are stored securely and used only to process your deposits and withdrawals, verify account activity, and resolve any payment queries you raise with our team.

Yes. Contact our support team via live chat or the Help Centre in your account. We will compile a summary of your account data and send it to your registered contact on file.

Cookies keep your session active, remember your wallet preference, and help pages load faster on your device. You can review and adjust your cookie preferences through your account settings at any time.

After account closure, we retain your records for a period required by applicable local regulations. Once that period ends, personal data is removed from active systems in line with our retention schedule.

Yes. Data handling on daunemas is subject to applicable local law and is available only where local law permits. Eligibility and data rights may vary depending on your region and the regulations that apply there.

How daunemas Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Account Data

Account Security

Cookie Controls

Data Retention

Your Rights

Common Questions About Your Data and Privacy

01 Does daunemas share my personal data with other companies?

02 What happens to my DANA, OVO, or GoPay transaction data?

03 Can I request a copy of the data daunemas holds on me?

04 How does daunemas use cookies and can I turn them off?

05 How long does daunemas keep my account information after I close my account?

06 Is this privacy policy subject to local law in Indonesia?

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